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Go to Order Forms
Please read all ordering info
before ordering!
ALL ORDERS SHIP WITHIN 2
WEEKS* |
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ORDERING STEPS
and FAQs |
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Please turn off all pop-up
blockers when using this site! |
1.
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Select a design from
the site, printable catalogs or a custom design emailed to
you. You can change the year on any award, no charge.
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2.
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Browse online and use
the shopping cart & order form or complete a mail/fax or
cut/paste email order
form below (required) including the stock number
and file name (REQUIRED) from the design
chosen off the site or the custom one emailed to you. If you
ordered a custom
design change the file names include your last name, first initial and
letters/numbers. There is no stock number on custom designs. If your order includes
any changes (except
year), you will be emailed a proof to approve BEFORE your
order can be started. We can NOT use the copyrighted words
"Girl Scouts" on any awards. Please check
your email frequently to avoid delays in processing. If you
do not reply with 10 days your order will be cancelled. Ideally
you should ask for any changes before placing an order, and
order using the custom file name sent to you.
You MUST
include the stock number (std. designs only) AND filename on ALL orders.
Please
use current 2009 filenames and stock numbers only. This is automatically
included when you use the shopping cart and add items to the
cart and submit the order online. You may also use the online
shopping cart and order form and print it to mail (use print
order button on the form ONLY). If you use the add to cart feature the
filenames will be included automatically, otherwise you need
to add them manually. If you type in your order from a printed catalog,
please include the file name, NOT just the stock number. Not
including the file name WILL delay your order, may cause
order errors and if you order a large number of items with
no files names your order may be returned to you to resubmit
with filenames. A COMPLETED ORDER FORM IS REQUIRED TO
PROCESS YOUR ORDER!
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3.
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Make your credit card
or echeck payment at
www.paypal.com or send out your check payment.
ALL payments must be made or sent as soon as the order is
placed. If you are not ready to send payment, please wait to
place your order until you are. If your payment is not
received within 10 days your order will be cancelled.
Paypal
payments MUST contain a matching name and shipping address
and it must show on the payment. This is for fraud prevention and is mandatory.
If your addresses do not match, please correct your address
with Paypal BEFORE placing your order. The Paypal payment address is
littleawards@epilogsys.com
. We will not begin processing your order
until payment is received. Prepaid orders receive priority
processing. Payment must be sent at the time of order. We
DO accept credit cards and echecks, but only through Paypal, (http://www.paypal.com)
do not call or email your credit card number. Mailing a check will delay your order,
mailed checks can take up to a week or more to arrive and
additional time to process.
Please do not place your order until you are ready to send
payment.
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4.
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All orders ship within two
weeks from order/ payment/final design approval.
Delivery with1st Class shipping can take 3-10 days or more,
Priority mail 2-4 days, and express mail 1-2 days after ship
date. (allow more time during April-May & December). This applies regardless of what date you show on
your order form as "date needed".
*Delivery times will be slower during the busy
April-May awards & December holiday seasons. Please
allow extra time and order well before your event.
Requesting custom designs/changes BEFORE ordering will speed
processing of your order. Mailing a check can delay your
order another 1-2 weeks depending on the postal system. DO
NOT mail a check if you are in a hurry to receive your
order. If
payment is not received within 10 days the order will
be cancelled.
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CUSTOM DESIGN ORDERS
You
may order up to 3 different
custom changes (does not include
year changes/additions -no
charge for these in any quantity) with
each order of pins & patches
for no extra charge. This includes
complete custom designs, text
changes,
photos or
color changes. If you order more
than 3 custom changes, and do
not order at least 10 of each
additional custom design there
is a $5 additional surcharge per
custom design. If you order at
least 10 there is no additional
charge. This helps keep our
prices low for everyone and
helps cover the cost of
processing very small custom
orders. This only applies to
pins and patches. We can NOT use
the copyrighted words "Girl
Scouts" on any awards!!
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APPROVAL OF CHANGES
Please check your
email regularly after ordering. We will not proceed without your approval
of any changes (except year).
We may also have a question
about your order.
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DELIVERY DATES
We do NOT
guaranteed delivery dates under any circumstances. We may be able to guarantee with express
shipping (if approved in advance of placing your order) that your order will be
sent in time to be delivered by a certain date. However
delivery is up the post office and this must be approved
BEFORE ordering. Delivery times
will slow during the peak awards season - April - June and in December. Please allow
extra time. Also allow extra time if your order contains
small quantities of many different designs.
We DO NOT accept orders that say
must have by a certain date or
the order is cancelled. Delivery
dates are not guaranteed. Please
do not ask when you order will
arrive. We have no control over
the post office delivery system.
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SHIPPING COSTS
Shipping is $6 priority mail for
any quantity of
pins/patches/ornaments/medals or
name tags
Shipping is $3 first class
(slower) for up to 15
pins/patches, or 5
ornaments/medals or name tags
Express Shipping is $25 most
quantities of above items, but
may be more depending on weight
of order and shipping location
on larger orders
PLAQUES AND CERTIFICATES SHIP
SEPARATELY
Plaque shipping is $6 for the
first 2, $1 each additional
plaque
Certificate shipping is $6 any
quantity, $3 first class up to 5
certificates
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Please understand ALL our awards
are custom made to order,
we do not carry any stock items,
just stock designs
NO ORDERS CAN BE SHIPPED OUT
IMMEDIATELY!
Check our Ebay store, for items
available to ship immediately
Ebay Store for Little Awards
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SAMPLES
You may order a single pin or patch for $1.50, ornament
for $3.00, or medal for $3.50 plus $3.00
first class shipping. Any designs on the site or a custom
design may be ordered as samples. Please allow 2-3 weeks for
delivery of samples.
We also sell pins and patches on ebay at
www.stores.ebay.com/littleawards
these are ready to ship upon receipt of payment.
We do not send out free
samples.
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We will accept purchase orders
from Girl or Boy Scout Councils,
Public Schools and some
Government Agencies. Contact us
for more information on this and
to receive authorization.
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SCOUT DISCOUNT
Scout troops, groups, service
units and councils may take a
10% discount (not including
shipping or surcharges) if their
total pin/patch order is at
least $50 before
shipping/surcharges. This
discount is for scout related
items ONLY and does NOT apply to
other items or awards, only pins
and patches.
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INTERNATIONAL ORDERS
are accepted please
contact us with your city, country, number and type of awards you plan to order and
the date needed BEFORE ordering. We will contact you with the shipping charges.
International shipments must be paid through paypal, no checks accepted.
Please allow extra time for delivery to other countries.
APO
and FPO orders are accepted also, for standard US shipping fees.
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GUARANTEE AND RETURNS
We want you to be 100% satisfied
with your order. If not satisfied
with the quality of our products,
please contact us by email immediately to arrange for a return of any defective items.
To keep our prices low for
everyone however we DO NOT
accept returns for the following
reasons:
1. Extra items ordered for an
event and not used.
2. Items ordered in error, if the error is ours, we will fix
it.
3. You changed your mind or cancelled the event.
4. Patches that you thought were embroidered - they are not,
they are printed.
5. Wrong text on an award, unless it is our error. Check your
proofs carefully.
6. Items received past the event date - we do not guarantee
delivery dates.
If you have any doubt about what
you are ordering please order a
sample first, before placing
your final order. See details
above. Please read ALL ordering
and product information before
placing an order. All orders are
custom orders. Check your proofs
carefully for spelling errors or
omissions. Returns may be
subject to a restocking fee.
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REORDERS
Your
custom designs are kept on file for years. The file name is
included with your invoice. Please use the file name on the
invoice plus the year of order to reorder at any time.
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ORDER FORMS
A COMPLETED ORDER FORM IS
REQUIRED TO PROCESS YOUR ORDER!
Please use one of the forms
below. You MUST include a valid
and legible email address with
your order or we cannot process
it. Please be sure our email
will not be blocked by any spam
blocking service
(especially Earthlink users, we do not fill out allowed
sender request forms) . Please allow all mail from
info@littleawards.com
BEFORE placing your order. If you do not receive confirmation
within 24 business hours, please
email us or resend your
order. Please be sure your mailed or faxed order form is legible.
Online or typed orders are
preferred. Pins, patches, ornaments and
medals can be
shipped together. Due to
packaging, plaques and
certificates must be shipped
separately in most cases, so
they must be ordered separately.
If you have a question about
this please ask.
ALL PATCHES ARE PRINTED NOT
EMBROIDERED!!
PLEASE SUBMIT YOUR ORDER ONLY
ONCE!
If you hit the back button and
then the submit button
again you will place
duplicate orders!
Please do
not place your order until you
are ready to send payment.
If you plan to pay by Paypal and
do not have a Paypal account
please
go to
www.paypal.com
and set up your account before
placing your order.
PAYPAL AND
SHIPPING NAME/ADDRESS MUST MATCH
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